License / Permit / Service Description

• Professional MBPJ Support Letter Application and Local Authority Coordination Services for businesses, industrial premises, commercial establishments and applicants requiring official support, verification or technical comments. Preliminary assessment of the purpose of the requested support letter and the receiving authority's requirements. Review of business registration, premises information, existing licences and relevant regulatory documentation.

Related Departments / Regulatory Bodies ​

• Majlis Bandaraya Petaling Jaya (MBPJ)
• MBPJ Licensing, Business Development and Entrepreneur Department
• MBPJ Planning and Development Department
• MBPJ Building Control Department
• MBPJ Engineering Department
• MBPJ One Stop Centre (OSC)
• MBPJ Enforcement Department, where applicable
• MBPJ Health and Environmental Services Department, where applicable
• Companies Commission of Malaysia (SSM)
• Fire and Rescue Department of Malaysia (BOMBA)
• Department of Environment (DOE/JAS)
• Department of Occupational Safety and Health (DOSH/JKKP)
• Ministry of Domestic Trade and Cost of Living (KPDN)
• Malaysian Investment Development Authority (MIDA), where applicable
• Ministry of Health Malaysia (MOH/KKM), where applicable
• Royal Malaysia Police (PDRM), where applicable
• Relevant land office or land authority
• Relevant planning, building or infrastructure authorities
• Building owner or landlord
• Building management, JMB or MC
• Appointed architects, engineers or technical consultants
• Other agencies specifically requesting MBPJ support or verification
  

License Name ( Bahasa Malayu )

• Permohonan Surat Sokongan MBPJ
  

Application Scenarios & Business Necessity

• A company has been asked by another authority to provide a local authority support letter.
• A business needs clarification about a required MBPJ confirmation document.
• An industrial operator requires local authority comments for a regulatory application.
• A factory owner is preparing an application to another government department.
• A warehouse tenant needs to verify the approved premises use.
• A business owner needs confirmation of an existing MBPJ licence status.
• A company has received a request for local authority verification.
• A client needs assistance identifying the relevant MBPJ department.
• A business intends to introduce an additional activity at its premises.
• A company needs to clarify whether the proposed activity is compatible with the existing licence.
• A factory requires preliminary review of premises documentation.
• A business needs supporting correspondence for a technical agency application.
• A company has received a written requirement from KPDN involving local authority documentation.
• An industrial operator needs to coordinate documents requested by JKKP.
• A business needs to respond to a technical comment from BOMBA.
• A company needs to determine whether DOE-related applications require MBPJ comments.
• A premises owner needs to clarify the building's approved use.
• A tenant needs to coordinate landlord permission for an application.
• A business needs to verify whether its premises licence is current.
• A company has changed its registered business activity.
• A business has received a request for additional supporting documents.
• A company needs assistance preparing a formal letter to MBPJ.
• An applicant requires a written response regarding the appropriate application procedure.
• A business needs to coordinate a site inspection requested by MBPJ.
• A company must respond to an MBPJ technical review.
• A client needs to follow up on a previously submitted application.
• A business needs to review outstanding building compliance matters.
• A company intends to apply for a new industrial activity.
• A business requires clarification about a change-of-use requirement.
• A property owner needs a copy of relevant approval records.
• A client needs to clarify whether an official support letter can be issued.
• A company requires administrative coordination between MBPJ and another agency.
• A business needs to resolve document discrepancies before resubmission.
• A client requires assistance understanding conditions stated in an official MBPJ letter.
• A company needs to obtain the appropriate document rather than applying for an unnecessary new permit.

Important Rules & Compliance Standards

• An MBPJ support letter is not a universal licence or standardised approval for all business activities.
• The purpose and receiving authority's requirements must be identified before submitting an application.
• The exact document requested must be confirmed, including whether it is a support letter, confirmation, technical comment or statutory approval.
• The premises must fall within MBPJ's jurisdiction for MBPJ-specific verification or support.
• The relevant MBPJ department must have the authority to provide the requested response.
• MBPJ's licensing services include trade, industrial and other regulated business activities. 
• Municipal Council of Petaling Jaya
• Certain licensing support letters may arise through MBPJ's internal technical licensing assessment process, rather than through a standalone public application.
• Applicants must provide accurate SSM registration details.
• The declared business activity must reflect the actual operations.
• The premises address and property details must be accurate.
• Existing business licences should be provided where relevant.
• A business licence does not automatically establish planning or building approval for every proposed activity.
• Applicants must provide authorisation letters when applying through a representative, where required.
• MBPJ's composite premises licensing guidance recognises authorised representatives subject to the prescribed authorisation requirements. 
• Municipal Council of Petaling Jaya
• The receiving agency's checklist or formal request should be obtained whenever possible.
• A support letter must not be treated as a replacement for a business licence.
• A support letter does not automatically authorise a change of land or building use.
• A support letter does not replace building plan approval, CFO/CCC or other building compliance documentation.
• A support letter does not automatically replace BOMBA, DOE, DOSH or KPDN approvals.
• Additional technical assessments may be required depending on the activity.
• The relevant department may request site photographs, layout plans, building documents or operational descriptions.
• Building owner or landlord consent must be obtained where required.
• Existing unauthorised renovations or extensions may require separate rectification.
• Applicants must comply with applicable planning, licensing, building and environmental laws.
• Any inspection requested by the relevant authority must be facilitated.
• Additional information requests must be answered accurately.
• Official letters must not be altered or used for purposes outside their stated scope.
• The validity and conditions of any issued letter must be checked.
• A support letter for one purpose must not be assumed valid for a different application.
• The receiving agency retains authority over its own licence or permit decision.
• Submission of a request does not guarantee that MBPJ will issue the requested letter.
• MBPJ may decline to issue a letter where the requested document is unavailable, outside its functions or unsupported by the relevant facts.
• No universal processing time or fee should be assumed.
• The application route may involve formal correspondence or a specific licensing process rather than a dedicated eLesen support-letter function.
• Applicants must follow lawful notices and directions issued by MBPJ.
• Final decisions remain subject to MBPJ and the relevant receiving authority.
  

Compound & Legal Penalties

• Applying for an MBPJ support letter does not itself authorise regulated business activities.
• Operating a business without the required licence may result in enforcement action under applicable local authority laws.
• Conducting activities outside the scope of an existing licence may constitute a licensing breach.
• Using premises contrary to the approved land or building use may result in separate planning or building enforcement.
• Carrying out unauthorised renovation or extension works may attract enforcement under applicable building legislation.
• Providing false or misleading information in an official application may result in rejection and potential legal consequences.
• Forging or altering an MBPJ support letter may lead to serious legal consequences.
• Misrepresenting a support letter as a licence or final approval may result in regulatory issues.
• Failure to comply with lawful MBPJ notices may lead to further enforcement action.
• Technical agencies may take separate action for violations within their respective jurisdictions.
• A letter issued for one application must not be misused for unrelated purposes.
• A support letter does not cancel existing compounds or enforcement notices.
• Submission of a support-letter request does not automatically suspend prosecution or enforcement proceedings.
• Where applicable, MBPJ may issue compounds or initiate prosecution under the relevant statutory provisions.
• Penalties depend on the specific underlying offence, not merely on the absence of a generic support letter.
• There is no verified single universal compound amount for an MBPJ support-letter matter.
• The applicable law and alleged offence must be identified before quoting any penalty.
• Payment of a compound does not automatically regularise unlicensed or unauthorised operations.
• Applicants remain responsible for the accuracy of submitted documents.
• The receiving agency may refuse its own application despite the existence of a support letter.
• This service does not include payment of fines, compounds, rectification costs or legal representation unless separately agreed.

Frequently Asked Question