Frequently Asked Ques​tion(FAQ)

Conzlab is a Malaysian business consultancy and digital solutions provider that offers services such as business licensing, legal compliance, digital transformation, ERP implementation, and tailored business strategies for SMEs.

Conzlab was founded in 2016 and is headquartered in Tebrau, Johor, Malaysia.

Yes, Conzlab is officially registered with the Companies Commission of Malaysia (SSM) under the name Conzlab Berhad (Company No. 1534320P).

Conzlab serves a wide range of industries including retail, manufacturing, logistics, professional services, and other small to medium enterprises (SMEs).

Conzlab offers end-to-end services combining business consultancy, legal compliance, and tech support. Their tailored solutions and extensive experience with local SMEs set them apart from other firms.

Conzlab is a private company limited by shares (Berhad), not currently listed on any stock exchange.

Conzlab operates mainly from its head office in Johor but serves clients throughout Malaysia through remote consultations and partnerships.

Conzlab was founded by Jeffrey Eh, Leong Zhang Soon, and Penny Lim. Their combined expertise in compliance, technology-driven innovation, and clear communication has helped Conzlab support SMEs in navigating regulatory challenges and enhancing business efficiency.

Conzlab is committed to empowering Malaysian businesses through practical, compliant, and tech-driven solutions. Their core values include integrity, innovation, reliability, and customer-centricity.

Conzlab has proudly served over 1,000 SMEs across Malaysia since its establishment.

Conzlab’s main office is located at Austin 18 Versatile Business Suites in Tebrau, Johor. They also operate from Permas Jaya, Masai.

You can contact Conzlab via email at [[email protected]] or call the office number listed on their website: www.conzlab.com/contactus.

Conzlab operates from Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), excluding public holidays.

Consultations are preferred by appointment to ensure proper assistance, but walk-ins may be accommodated based on availability

Yes, Conzlab is licensed under SSM Malaysia and has collaborated with various Malaysian government agencies to support SMEs, especially in regulatory and licensing matters.

You can reach us through the Contact Us page on this website, via email, or by phone during business hours.

We’re available from Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), excluding public holidays.

Currently, support is only available during standard business hours. However, urgent technical support may be arranged upon request.

We offer support through email, phone calls, and live chat on this website.

We aim to respond to all inquiries within 24 to 48 hours.

We offer business consultation, legal compliance assistance, ERP system support, and tailored digital solutions for SMEs.

Yes, you can schedule a consultation through the Contact Us page.

Absolutely. Our team specializes in ERP integration, troubleshooting, and optimization.

Yes, our compliance team assists with regulatory challenges and government licensing support.

1. Emergency technical support is available upon request. Contact us directly for assistance.

You can update your information via the client portal or by contacting customer support.

We adhere to strict data protection regulations and implement encryption protocols to safeguard your information.

Conzlab’s services are tailored and customized to each client’s needs. As such, refunds are generally not applicable once services have been delivered or initiated. However, if you believe there has been an error or unsatisfactory service, please contact our customer service team to review your case on an individual basis

Send a request to our support team via email, and we will provide a detailed service log.

You can submit feedback through the Feedback Form on this website or email our customer relations team.

We aim to acknowledge complaints within 24 hours and provide a resolution within 5 business days.