Conzlab Group – Refund & Cancellation Policy

1. Our fees pay for professional work, not results

Our services involve dedicated professional time, preparation and submissions that begin as soon as you engage us. Approvals and timelines are decided by the relevant authorities, not by Conzlab.

2. Fees are non-refundable

All professional fees, deposits and advance payments are non-refundable, including where:

• an authority rejects, refuses, delays or imposes conditions on an application;
• you cancel, pause, withdraw or stop the engagement for any reason;
• you do not provide information, documents, access, decisions or payment when requested;
• your business, premises or documents do not meet the authority's requirements;
• the law or an authority's policy, forms or fees change; or
• the engagement is treated as abandoned after 60 days without response.

3. The only refund we give

If Conzlab is unable to deliver the services solely because of its own default, we refund the fees paid for the part of the services not delivered, less disbursements and third-party costs already incurred.

4. Government and third-party fees

Government, licence, filing and permit fees, stamp duty and other third-party charges are non-refundable once paid or committed, whatever the outcome.

5. Cancellation

You may cancel in writing at any time. You remain liable for all work done, disbursements incurred, non-cancellable third-party costs and any cancellation charge stated in your quotation. If an application has already been submitted, the full fee for it remains payable.

6. Subscriptions, ERP and IT services

Fees for each billing cycle are earned once the cycle starts and are not refundable. Cancel in writing at least 30 days before renewal to stop the next cycle.

7. Training and courses

Fees are non-refundable once access is granted or the session has started. We may reschedule a session and offer a replacement date.

8. How to request a refund under clause 3

Email finance@conzlab.com with your invoice number, payment date and the reason. We aim to respond within 7 working days. Approved refunds are paid by bank transfer to the account that made the payment.

9. Terms & Conditions

This policy forms part of our Terms & Conditions at www.conzlab.com/terms-conditions. If they differ, the Terms & Conditions prevail.

Conzlab Berhad 202301040401 (1534320-P), 02-14, Blok B, Permas City, 81750 Masai, Johor.